South West Water’s drinking water quality remains “exceptional” and safe to drink, according to a report from the Drinking Water Inspectorate, the Environment Agency, Natural Resources Wales and Ofwat. However, the review highlighted poor overall environmental performance, worsening internal sewer flooding results and water supply disruptions that remain among the industry’s worst.
Although internal sewer flooding performance has deteriorated, South West Water said it “remains performing better than the industry average.”
However, overall environmental performance was described as “poor.”
The report’s summary said water supply disruptions “remain a significant concern and represent one of the worst performances in the industry.”
South West Water said it needs to reduce disruptions, address the root causes of failures and complete a transformation programme that “significantly improves customer interactions and the overall experience.”
Surfers Against Sewage described the latest performance review as “another embarrassment for the water company”. It added that the outcome was “just a slap on the wrist that makes no sense whatsoever”.
Campaign director Joe Morley said: “What’s the point of these environmental performance reviews when the behavior of water companies is getting worse every year?”
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Source: www.bbc.co.uk