Revolut outage affects card payments, transfers and ATM withdrawals

Revolut has experienced an outage affecting multiple services, with thousands of customers reporting problems accessing funds, making payments and using the app.

Revolut customers report payment and app problems

Users in Britain reported Tuesday morning that they were unable to make some payments or access funds through the Revolut app.

Downdetector, a platform that monitors service disruptions, recorded more than 1,500 user reports of issues with Revolut shortly after 08:00 BST.

A Revolut spokesperson told the BBC: “We are currently experiencing a service disruption affecting multiple services.” The company added that “all customer funds and data are safe”.

“We have been working to resolve this issue since it was identified this morning. We apologize for the inconvenience caused to everyone affected,” the spokesperson said.

Which Revolut services are affected?

A status page on Revolut’s website showed that several services were “partially unavailable”. Reported problems included:

• Card payments
• Bank transfers
• ATM withdrawals
• Customer support services

Many users criticized Revolut on social media, saying they could not access funds, make payments or contact customer support during the outage.

Revolut has more than 80 million customers

Revolut is one of a handful of so-called “neobanks” created to challenge traditional banks with a digital-first approach to financial services.

The company says it has more than 80 million customers worldwide.