Customers are accusing timesheet and invoicing software provider Harvest of “daylight robbery” after some businesses faced price increases of up to 1,500%.
Richard Haldenby, director of UK consulting firm Salentis, told the BBC that his monthly Harvest subscription increased from $130 (£95.50) to $2,110.
Other customers have reported similar Harvest pricing increases online. One customer, external in the US said their annual fees had risen from $2,800 to $23,000.
The BBC has contacted Harvest for comment on the reported price increases.
Harvest was acquired by Italian technology company Bending Spoons in 2025 before introducing a new pricing structure the following year.
Many businesses that pay for Harvest annually reportedly only discover the full extent of the price increase when their subscriptions are due for renewal.
Mr Haldenby said he was “shocked” when he received an email outlining the new pricing. His company employs up to 15 people in the UK and also operates sister companies in the US and Australia.
“We have been using Harvest in three of our companies for at least 15 years and have been loyal and enthusiastic supporters,” he said.
“However, accepting this increase would double our annual IT spending, making it completely prohibitive.”
Under Harvest’s previous pricing model, businesses paid a flat monthly fee for each user.
Companies could add or remove users as their staffing needs changed, meaning they paid only for employees who required access to the platform.
The new usage-based pricing model calculates charges according to factors including the number of active projects, clients and tasks, as well as the revenue businesses report through the platform.
Source: www.bbc.co.uk